I have been seeing on facebook that we should not use the self check kiosk, at Walmart, but rather make them call up more checkers from the back. This makes sense because Walmart is a retail business and their job is to sell stuff to us. Isn't ringing us up part of the sales process? So I went to google for answers. I typed in Walmart self check. I immediately got pages of how to screw Walmart out of a sale and also how to watch to make sure the little scanner is not screwing you and how much longer it takes to checkout through the kiosk than through the line. Having done it both ways, I have some thoughts and it all boils down to how we are screwing ourselves.
I recall when the self checkouts first started popping up. I think there were 2 or 3. Then there were 5 or 6 and I think when I was in the North-side Walmart the other day I counted 16 or more. I also noticed at that time that there were only a couple people using them and the lines at the cashiers were very long. I know Jerome had his cart full and it took a bit of time to get cashed out. The cashier was a little harried as it was time for her break and her line was backed up into the aisle. I heard her say to someone "This lane is closed." I thought she was talking to Jerome and my hackles immediately went into "protect Jerome mode." She quickly told me that Jerome was fine, but no one after him would be checked out there. (Simmer down, chickie do!)
So, I have come to a conclusion that the kiosk is fine for 2 or 3, maybe 4 items. When the basket is full, go for the cash register with a human. Now I want to say that it rather boggles my mind to see 25 cash registers setting in the middle of the store and only 5 or 6 of them being stocked with a human checker. That just does not look like a good business practice to me. It would make better sense to man the torpedo (so to speak) and get the paying customer out of the store and into their vehicle and on their way. The cashier can even hand them their receipt and tell them "Thank you. Have a nice rest of your day." I realize the cashier is tired and the customers are frustrated, but aren't we all? Life gets hectic on the best of days and maybe one smile on either side of the cash register could make a difference. Just maybe.
For some reason my mother instilled in me a little voice that says "You never know someone and you never know what they are dealing with so always be kind." I try to do that, but sometimes I just want to grab someone by their collar and scream, "Listen bitch! I have feelings here and if you think standing in your line is high on my list of priorities, you got another think coming. Wipe that look off your face and smile at me or I will give you something to cry about!" But that pretty much goes on in my head while I stand in line with a stupid look on my face. Lambs to the slaughter, I think.
I am resigned to my fate. I will continue to shop at Walmart because they have what I need and the last time I went to Joanne's for fabric, I had to wait until the girl finished her text before she could call my number. When I asked if they had any Betty Boop fabric she was quick to answer, "I dunno." So you tell me, is there some one out there in this big world who really wants my business and not just my dollars? If so, let me know.
I recall when the self checkouts first started popping up. I think there were 2 or 3. Then there were 5 or 6 and I think when I was in the North-side Walmart the other day I counted 16 or more. I also noticed at that time that there were only a couple people using them and the lines at the cashiers were very long. I know Jerome had his cart full and it took a bit of time to get cashed out. The cashier was a little harried as it was time for her break and her line was backed up into the aisle. I heard her say to someone "This lane is closed." I thought she was talking to Jerome and my hackles immediately went into "protect Jerome mode." She quickly told me that Jerome was fine, but no one after him would be checked out there. (Simmer down, chickie do!)
So, I have come to a conclusion that the kiosk is fine for 2 or 3, maybe 4 items. When the basket is full, go for the cash register with a human. Now I want to say that it rather boggles my mind to see 25 cash registers setting in the middle of the store and only 5 or 6 of them being stocked with a human checker. That just does not look like a good business practice to me. It would make better sense to man the torpedo (so to speak) and get the paying customer out of the store and into their vehicle and on their way. The cashier can even hand them their receipt and tell them "Thank you. Have a nice rest of your day." I realize the cashier is tired and the customers are frustrated, but aren't we all? Life gets hectic on the best of days and maybe one smile on either side of the cash register could make a difference. Just maybe.
For some reason my mother instilled in me a little voice that says "You never know someone and you never know what they are dealing with so always be kind." I try to do that, but sometimes I just want to grab someone by their collar and scream, "Listen bitch! I have feelings here and if you think standing in your line is high on my list of priorities, you got another think coming. Wipe that look off your face and smile at me or I will give you something to cry about!" But that pretty much goes on in my head while I stand in line with a stupid look on my face. Lambs to the slaughter, I think.
I am resigned to my fate. I will continue to shop at Walmart because they have what I need and the last time I went to Joanne's for fabric, I had to wait until the girl finished her text before she could call my number. When I asked if they had any Betty Boop fabric she was quick to answer, "I dunno." So you tell me, is there some one out there in this big world who really wants my business and not just my dollars? If so, let me know.
