Do you know what this is? It is my feedback profile on eBay. I have been operating on eBay since Febuary of 2006. To save you doing the math, that is 6 1/2 years. Knock on wood I have never had a negative feedback. I try very hard to remain 100%, but let me tell you what happened one year ago today.
A kid in California bought a seed catcher for $12.00 with free shipping. When it came time to leave feedback he wrote "Very nice product, but a little pricey." Then he hit the Neutral button. Neutral does nothing to the feedback rating, but my heart was broken. I wrote him and explained that the shipping cost $2.50, the fabric cost $2.00, elastic, thread, vytek envelope to mail it in, final value fee to eBay, fee to paypal, wear and tear on my machine making it, gas to drive to the post office, and my time involved fairly well left me with very little if any profit. He wrote me back and apologized saying he did not understand the feedback so he just hit neutral and agreed that my price was more than reasonable. He said he tried to go back and change it but he could not.
I thanked him and have now spent exactly 365 days checking my feedback and watching the little gray button. 30 days the number 1 was under 1 month. Then it stayed under 6 months before moving to 12 months. And this morning it is gone! It marched on off the right side of the page. I feel the need to celebrate, but that will not happen. In the dog eat dog world of online sales I can not let my guard down for one moment.
I try very hard to keep my customers happy and for the most part I succeed, but there is always the little chance that the mail will not move fast enough, the seed catcher will not be the right color, or a chip will miraculously appear on a piece of pottery. I try not to do glass or anything fragile, but sometimes that is what appears on my door step.
So I would ask you when you are dealing with us sellers on eBay to be kind and think carefully about what you leave on the feedback. I know there are shyster sellers out there that will screw you over. If you have a problem, discuss it with the seller and don't just leave a bad feedback because the cat ticked you off first thing in the morning!
So bottoms up on my clear feedback. 100% and still trying! Thank you , my customers! And little guy in California, if you happen to read this, I love you and learned from you. Everyone in my life has taught me something and you taught me patience!
A kid in California bought a seed catcher for $12.00 with free shipping. When it came time to leave feedback he wrote "Very nice product, but a little pricey." Then he hit the Neutral button. Neutral does nothing to the feedback rating, but my heart was broken. I wrote him and explained that the shipping cost $2.50, the fabric cost $2.00, elastic, thread, vytek envelope to mail it in, final value fee to eBay, fee to paypal, wear and tear on my machine making it, gas to drive to the post office, and my time involved fairly well left me with very little if any profit. He wrote me back and apologized saying he did not understand the feedback so he just hit neutral and agreed that my price was more than reasonable. He said he tried to go back and change it but he could not.
I thanked him and have now spent exactly 365 days checking my feedback and watching the little gray button. 30 days the number 1 was under 1 month. Then it stayed under 6 months before moving to 12 months. And this morning it is gone! It marched on off the right side of the page. I feel the need to celebrate, but that will not happen. In the dog eat dog world of online sales I can not let my guard down for one moment.
I try very hard to keep my customers happy and for the most part I succeed, but there is always the little chance that the mail will not move fast enough, the seed catcher will not be the right color, or a chip will miraculously appear on a piece of pottery. I try not to do glass or anything fragile, but sometimes that is what appears on my door step.
So I would ask you when you are dealing with us sellers on eBay to be kind and think carefully about what you leave on the feedback. I know there are shyster sellers out there that will screw you over. If you have a problem, discuss it with the seller and don't just leave a bad feedback because the cat ticked you off first thing in the morning!
So bottoms up on my clear feedback. 100% and still trying! Thank you , my customers! And little guy in California, if you happen to read this, I love you and learned from you. Everyone in my life has taught me something and you taught me patience!
| Recent Feedback ratings (last 12 months) |
No comments:
Post a Comment