loumercerwordsofwisdom.blogspot.com

Showing posts with label feedback. Show all posts
Showing posts with label feedback. Show all posts

Sunday, May 5, 2013

And my world is once more in turmoil...or is it? Could this be a good thing?

No, I am not perfect!  I thought I was and  by the end of the day I may be perfect again, but last night I lay in my little bed trying to  rationalize myself to sleep.  I marched through 6 husband much like William Tecumseh Sherman marched through Atlanta on his way to the sea during the latter part of the Civil War and never dreamed any of it was my fault.  I came through all those years, while not unscathed, my head was still held high.  Today I am humbled, bloodied, and bowed.  This is the reason:
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Top Rated: Seller with highest buyer ratings
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    • Proven track record of excellent service
    • Ships quickly, with tracking provided on over 90% of items sold
    • Has a minimum of 100 selling transactions per year
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Positive Feedback (last 12 months): 99.7%
[How is Feedback percentage calculated?]
Member since: Feb-06-06 in United State
Recent Feedback     ratings (last 12 months)
This table shows the number of positive, neutral, and negative overall Feedback ratings the member has received in the last 12 months.

 1 month6 months12 months
Positive feedback ratingPositive35205326
Neutral feedback ratingNeutral000
Negative feedback ratingNegative111



I have been operating on ebay since February 06, 2006.  In all those years I have maintained 100% both as a buyer and a seller.  Just check around and you will find that few people have managed that along with a Power Seller button and a Bronze rating.  Ebay is a cold, hard business with a lot of rules.  I have managed to stay on the good side of the powers that be for over 7 years.
Needless to say when I checked my feedback yesterday I was astounded to find a red negative on  a $12.00 item. 
 
Let me explain further what feedback does.  100% ties in to give me the power seller button and the bronze rating.  The best part about the bronze rating is the discount on my monthly bill to ebay.  Ah!  Now we come to the real nitty gritty of the business.  I pay for all my privilege's and the bronze rating reduces that bill by a percent that is tied to the feedback.  Now, I talk to people who do not give feedback or just click neutral.  Neutral is also bad, but does not actually count.  When I buy on ebay I will check a seller's rating.  If it is not over 99.5% I will find a seller that is.  Feedback is my bread and butter.

So I contacted this lady and asked her what I had done to displease her.  Her verbal feedback was good, so I thought she may have just hit the wrong button. I was right.  She did say she would get on later and try to fix that.  If not the red negative will march across my dashboard for all the world to see for a full year.  But the damage has already been done to my little psychic.  My potential customers will see it and may choose another seller.  But all the "could'a, should'a, would'a," can not undo what is now planted in my little mind. 
Perhaps I was not the perfect wife after all!  Maybe if I had the grit and determination during the marriages as I do with my little ebay business, I would now be a widow to my first husband, or the second, or the third......you get the picture.  But I wasn't and that brings to mind another old saying, "That is water under the bridge."  Yep!  Lot of water under the bridge and it looks like storm clouds gathering out west!  (That is a cryptic message to my avid followers.)

So today I am off to church.  I am furnishing communion today and I made fresh bread, not because I want to impress anyone, but because I was to lazy to go into town and buy it!  While in the hallowed house of God, I shall bow my head and ask him to do something about this little problem.  Oh, don't get me wrong, I do not think that God will reach down and change that negative to a positive, but I think he may do a little something about this haughty spirit of mine that could sure use a little humbling.  As I contemplate my bucket list, that is one of the things that I want to change.  That and my filing system and my will.  Oh, yeah and clean the damn car.
So you all have a good day and as a biker friend tells me,

"Keep your hand on the wheel and the rubber side down.  Life goes better that way!"
 












 
    

     
     

    

Wednesday, September 26, 2012

Feedback is now at 100% where it has always been!

Do you know what this is?  It is my feedback profile on eBay.  I have been operating on eBay since Febuary of 2006.  To save you doing the math, that is 6 1/2 years.  Knock on wood I have never had a negative feedback.  I try very hard to remain 100%, but let me tell you what happened one year ago today.
A kid in California bought a seed catcher for $12.00 with free shipping.  When it came time to leave feedback he wrote "Very nice product, but a little pricey."  Then he hit the Neutral button.  Neutral does nothing to the feedback rating, but my heart was broken.  I wrote him and explained that the shipping cost $2.50, the fabric cost $2.00, elastic, thread, vytek envelope to mail it in, final value fee to eBay, fee to paypal, wear and tear on my machine making it, gas to drive to the post office, and my time involved fairly well left me with very little if any profit.  He wrote me back and apologized saying he did not understand the feedback so he just hit neutral and agreed that my price was more than reasonable.  He said he tried to go back and change it but he could not.
I thanked him and have now spent exactly 365 days checking my feedback and watching the little gray button.  30 days the number 1 was under 1 month.  Then it stayed under 6 months before moving to 12 months.  And this morning it is gone!  It marched on off the right side of the page.  I feel the need to celebrate, but that will not happen.  In the dog eat dog world of online sales I can not let my guard down for one moment.
I try very hard to keep my customers happy and for the most part I succeed, but there is always the little chance that the mail will not move fast enough, the seed catcher will not be the right color, or a chip will miraculously appear on a piece of pottery.  I try not to do glass or anything fragile, but sometimes that is what appears on my door step.
So I would ask you when you are dealing with us sellers on eBay to be kind and think carefully about what you leave on the feedback. I know there are shyster sellers out there that will screw you over.  If you have a problem, discuss it with the seller and don't just leave a bad feedback because the cat ticked you off first thing in the morning!
So bottoms up on my clear feedback.  100% and still trying!  Thank you , my customers!  And little guy in California, if you happen to read this, I love you and learned from you.  Everyone in my life has taught me something and you taught me patience!

Recent Feedback ratings (last 12 months)
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This table shows the number of positive, neutral, and negative overall Feedback ratings the member has received in the last 12 months.


1 month 6 months 12 months
Positive feedback rating Positive 22 125 411
Neutral feedback rating Neutral 0 0 0
Negative feedback rating Negative 0 0 0

         

       
         

Monday, February 20, 2012

Me and eBay, it is a beautiful thing!

Most of you know by now that I have been selling on eBay for a number of years.  In my mushy little mind it seems like I have been doing it since last month but in reality I know it has been longer than that, but less then nine years.  I think about eight maybe.  There is a point coming!  Drum roll, please!
Feedback on eBay is paramount.  Very important to the survival of a seller on their site.  When I reached 50 and was 100% I was very happy.  Then I reached 100.  Then 250.  Then 500.  I still remain at 100%.  Somewhere along the line some guy bought a seed catcher for $12 and left me a neutral feed back and the comment  "Very nice quality and arrived quickly, but a little pricey!"  Oh, I almost had a stroke!  Good feedback is green.  Bad feedback is red.  Neutral counts for nothing and is gray, but somehow that little gray dot broke my heart.  So I wrote him.
"My dear fellow.  I am very sorry you were not happy with my price, but here is the deal. I have fabric, thread, store fees, insertion fees, final value fees, and time involved.  Oh and then there is that free shipping thing every seed catcher customer gets. I do not feel the $12 is too far out of reason if you check the other stores where they sell for $20.00 plus shipping."
I did get a letter of apology back explaining that he did not understand, but since I had told him he would go back and change it if he could, but he had tried and could not.  So the little grey circle passed from one month into the 6 month column and someday it will march on off the right side of the page.  Right now I am setting with my purple star and 100% rating and a little fellow who looks happy and that is the Power Seller guy.  There is also a medallion with ribbons out the bottom and that means I am a top rated seller.  These along with my Bronze rating gives me a discount on my eBay fees which makes them only a little bit absorbenent.  And my feedback number is now 995.  In only 5 more feedbacks I will reach a thousand.  I trust I will get something special.  Lord only knows what, but I hope it is good.  I kind of hate to loose my purple star since that is my favorite color, but
I know I will get something better, maybe.
There is no way I will ever get rich there on eBay, but I do make a little money for PFLAG, other people and a few dollars for myself.  You can not walk through this part of the house, and I have a storage trailer full of total crap, but I still have my wits about me and I can find an item when I need to lay my hands on it.  Seed catcher business is hopping cause people do not want to clean up the cage area 3-4 times a day and they do not want the cheap net things at Petsmart.  I make mine to order and it seems that no matter what colors I have ready in the bin, that is not the color they want.  But that is fine, because I like to put my personal touch on everything that leaves here to a new home.  I have made a lot of friends on eBay and expect I will make a lot more. 
I had a cold recently and a lady from Michigan sent me Nasturium tea.  Big shot at General Motors in Niagara Falls sent me tea shirt from Buffalo, other memorabilia and $20 to buy a bottle of wine along with a cork screw.  Murano heart necklace from a girl in Daytona Beach. (That is the same one who drove 2,000 one way to meet me.)   Necklace and a tie-dye tee shirt from a lady in Palm Bay, tea towels from Wales, ice scraper from Missouri, and I could go on all day, but I think you get the picture.
So as I keep clicking over on the feedback waiting for the next five to come in I am celebrating my own little personal best here and I can not beleive it...IT IS STARTING TO SNOW!!!! I thought spring was here!  Damn!


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